RES Viewpoint: A Closer Look

Since it’s probably the least known tool of RES, yet FREE and very useful in situations where information about the IT landscape is unavailable, I decided to write a post about this wonderful tool. Formerly known as the RES Baseline Desktop Analyzer, it still provides an easy way to get an accurate view on what devices and applications are (actively) used, within your organization. Results can be eye-opening since it also gives an overview of the non-managed applications, installed by power-users themselves.

Since RES described the possibilities of this tool perfectly, I’ll just quote their text explaining it’s capabilities:

RES Viewpoint is an online, Microsoft Windows Azure-hosted service available to RES ONE Workspace customers that gives desktop administrators more information about their existing desktop infrastructure. RES Viewpoint captures a real-time snapshot of an organization’s environment and user-base, and generates simple reports that provide important background information needed before starting desktop and infrastructure projects. IT can also use RES Viewpoint at any time to identify unexpected changes in their environment, or uncover additional opportunities to manage user workspaces more effectively.
RES Viewpoint is easy to deploy across an entire desktop infrastructure or select user groups. It requires no backend configuration because it runs in the cloud. Capture infrastructure information as often as you want, including:

  • Hardware Inventory
  • Application Landscape
  • User Population
  • Printer Topology
  • Location Layout
  • Dropbox Summary
  • Analysis Summary


Hardware Inventory

The Hardware Inventory reports show information about Screen Resolutions, Operaton Systems and Manufactures/Models used. All reports are created with information from an actual live environment, but the result are anonymized.

Application Landscape

The report containing the Application Landscape information is perhaps the most informative part of the analysis. This report contains information about for instance:

  • Top 50 Most Used Applications
  • Top 50 Most Used Rare Applications
  • Top 50 Never Used Applications

This information is divided over the different type of systems, such as laptops, desktop or remote desktop services. The Application Landscape helps to identify important applications being used by the user population for prioritization in application virtualization projects or transformations to virtual desktops.”

User Population

The User Population report shows information about the number of domain groups per domain, user types and devices per domain and whether devices are shared or dedicated. Complexity in infrastructure often depends on the type of users in your infrastructure. The User Population report helps you to identify the different user types throughout your organization.”

Printer Topology

The Printer Topology report shows information about network printers and local printers found in the user session. The information is divided into the following categories:

  • Local printers versus network printers
  • Top 10 configured individual printers (local and network)\
  • Top 10 printer types based on printer driver used (local and network)
  • All printers

Location Layout

This report shows a list of networks found in the sample files. The networks discovered are split into class-a and class-c networks. This information shows a rough estimate of networks being used across different locations (IP address ranges). Based on this information network administrators will be able to identify the actual locations.

Dropbox Summary

The Dropbox summary report gives an overview of the Dropbox usage.

  • Dropbox Users and Statistics per domain.
  • Dropbox Usage gives an overview of the Dropbox Usage with the amount of files and size per file type.
  • Usage All File Types shows a complete list all file types, the amount of files and size per file type.

Based on this report and the Hardware Inventory – Disk Usage report, IT professionals can determine how much disk space is stored on local systems via Dropbox software. Compared to the “Disk Usage” report, the Dropbox Usage is 0.00 GB (0.00%) of the total Disk Usage of “User Profiles” and “Other” (0.55 TB).

Analysis Summary

And conveniently there’s also an excellent summary with all metrics presented in a graphic way.

Enjoy this really great inventory tool from RES!

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