RES ONE Workspace 2016 console on Windows Server 2016: “Unable to load communication module. Driver has not been correctly installed.”

On my latest project we’re creating a Windows Server 2016 RDS farm, with RES ONE Workspace 2016 SR1 installed on the session hosts. Installation with use of Microsoft MDT works perfectly and RES ONE Workspace 2016 SR1 even shows the correct OS version, after upgrading to SR1: 

After logging in and trying to fire up the ROW console, we were confronted with a brand new error message: 

After some quick troubleshooting and not finding a solution, I decided to ask RES Support if they were familiar with this error, and they were! Within 10 minutes I received a call and an e-mail stating installing “KB3194798: Cumulative update for Windows 10 Version 1607 and Windows Server 2016: October 11, 2016” would solve my problem. Since “KB3201845: Cumulative Update for Windows 10 Version 1607 and Windows Server 2016: December 9, 2016″ just got released I decided to install the latter, which also resolved the error!

Shout out to RES Support for always responding fast, being friendly, giving high quality answers and solutions and truly helping customers!


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